FREQUENTLY ASKED QUESTIONS
Q: Is it possible to change my course or material? If yes, how?
☆ Yes, it is possible to change your course or material. All you need to do is to inform us by sending an email or message us in Kakao Talk and we will just assist you on the process.
Q: What are the rules in changing class time / schedule change?
☆ Just inform us at least two hours before the class schedule. Unreported change is equal to cancelled class.
Q: How will I know what lesson is suitable for me?
☆ The evaluator will suggest a learning material that is best suited for you after the entry test.
Q: Can I set the class every day differently?
☆ It will depend on your teacher's schedule. But we suggest that you plot your schedule at the same time to avoid conflict.
Q: If I am late for class, can I still proceed?
☆ Yes, you can. However, your teacher will only wait for you for 15 minutes. You can inform us at least 2 hours before your schedule if you'll be late.
Q: What happens if I don't show up in the lesson?
☆ Since Hatch ESL highly values our teacher's time and the quality of your learning, we will not give a refund however we can reschedule it once if you give us 24-hour prior notice by sending an email to firstname.lastname@example.org, calling us at 070-7918-5750 or by sending us a message in Kakao Talk.
Q: How long does it take for me to know the result of my entry test?
☆ You'll know the result within the day. We will send you an email and if you have further questions, you may give us a call and we'll be happy to assist.
Q: Can I change the start date after enrollment?
☆ Yes. All you need to do is to send us an email or call us at least a day before the schedule so we can change the start date.
Q: What time can I take classes?
☆ You can take classes from 9 am to 12 am (GMT +9 Seoul)
Q: Can I monitor my progress?
☆ Yes. We provide you weekly class assessment to monitor student's progress.
Q: What devices do I need to get started?
☆ Computer, Internet connection, Headset/earphones and you're all set.
Q: What if I can't join the Zoom meeting?
☆ Check if the Zoom ID is correct. Wait for the teacher to host the meeting. If you can't join still, try to refresh Zoom by logging out and in.
Q: What are the preparations for Zoom classes?
Q: Do I need to use headset or headphones for Zoom classes?
☆ If you are using an external camera and/or microphone be sure to plug them in before opening the Zoom application. We recommend using a headset if possible, to have a better audio quality.
Q: Can I use Zoom on my smartphone or tablet?
☆ Yes. But the class quality will be better if you use a laptop or a desktop computer.
Q: What if the voice on Zoom sounds small or does not sound at all?
☆ Check if the audio device is properly plugged in. Try to also check and adjust the audio settings in your computer and the Zoom application.
Q: How will you issue the receipt / attendance certificate?
☆ You'll receive a PDF file with all the information about the transaction via email once the payment is received.
Q: Can I get a refund?
☆ If in case you'd like to cancel your subscription during the first week, we will refund you 50% of the remaining cost of availed lesson subscription. Refunds should take no longer than 7 working days. Any requests for refunds or additional lessons will be evaluated on a case-by-case basis related to technical difficulties at the sole discretion of Hatch ESL management.
REACH US OUT FOR QUICK ASSISTANCE
Operating Hours: Weekdays from 8:00 am to 3:00 pm (GMT+9 Seoul)
Payee: Jin Kim